1. Custom, Service-Based Work
Our deliverables are tailored for each client. As such, once work has commenced, fees are generally non-refundable except as outlined below.
2. Eligible Refunds
- Duplicate charges or billing errors.
- Failure to deliver the agreed scope as defined in a signed proposal or SOW, after reasonable opportunity to cure.
- Legal or compliance issues caused solely by our negligence.
3. Non-Refundable Items
- Change of mind or preference after work has started.
- Delays or issues resulting from missing client inputs or approvals.
- Third-party platform costs, usage, or credits.
4. Request Process
Email admin@asliacquisition.com within 14 days of the charge with details and supporting evidence. We will review and respond within 10 business days.
5. Remedies
Where applicable, we may offer a partial refund, credit toward future services, or a revised delivery plan.
6. Contact
Questions about this policy? Contact admin@asliacquisition.com.